Information We Collect
In order to provide our customers with our products and services, we may collect and use personal information about you and others. If we are not provided with all the personal information we request, we may not be able to supply our products and services.
The type of information we collect includes names, physical addresses, email addresses, phone numbers, photo ID cards, date of birth, unique student identifiers, job classifications, resumes, profile photos, evidence of rights to work (temporary visa with entitlement to work, Australian or New Zealand passport, Certificate of Australian citizenship or Australian birth certificate), driver’s licences, other work licences, training documentation and qualifications, referee details, emergency contacts, and other contact details.
We may collect or store ‘sensitive information’, as defined in the Privacy Act 1988 (e.g. information about ethnic origin, religious beliefs or health). However, where we are required to and it is practicable to do so, we will seek your consent before collecting your sensitive information and inform you of the purpose at the same time.
How We Collect Personal Information
Generally, we collect an individual’s personal information from that individual. For example, we gather contact information, job classifications and other work related information during the worker registration.
Occasionally we may also collect personal information from someone other than the individual, for example from the company with whom you work or from the Asset Owners or Operators on whose site you have been engaged.
How We Hold Personal Information
We take all reasonable steps to keep secure any personal information which we hold about you and to protect your personal information from loss, misuse or unauthorised alteration. Any personal information you provide to us is stored on secure servers. Access to personal information is limited to those personnel who specifically need it to carry out their business responsibilities. For workers this may be our personnel, your current employers, your future employers or Asset Owners and Operators on whose site you have been engaged. For employers this may be our personnel or Asset Owners and Operators to whom you provide services. We also maintain physical security procedures to manage and protect the use and storage of records containing personal information.
To help us protect your privacy, you should maintain the secrecy of the access credentials (i.e. user name and password) you use to access and use our website.
Purpose of Collection and Holding of Personal Information
We collect personal information so we can:
Use and Disclosure of Personal Information
We use and disclose the personal information we collect for the primary purpose for which it is collected as set out above, for reasonably expected secondary purposes which are related to the primary purpose (and in the case of sensitive personal information, directly related to the primary purpose), and in any other circumstances authorised by the Privacy Act.
We usually disclose the personal information we collect to our related entities, Employers, Workers, and Business Partners who help us supply our products and services.
Except where indicated above, we will not use or disclose personal information unless:
We may use personal information to advise the individual concerned of new products and marketing initiatives that we think may be of interest to them. This may include product and service offerings, newsletters and general information about us.
Those who prefer not to receive information about our products and services can ask to be removed from the relevant circulation list by contacting contact us, using the details listed below.
If at any time you want to know what personal information we hold about you, you are welcome to request access to that information by contacting us, using the details listed below. However, where:
If we deny your request for access, we will let you know why. We may also charge a fee to cover the reasonable costs we incur in processing your request.
Quality & Correction
At all times we strive to ensure that the information we hold about you is accurate, complete and up-to-date. If at any time you believe the personal information that we hold about you is incorrect, incomplete or inaccurate, you should let us know. We will use all reasonable efforts to correct the information.
Website & Cookies
To ensure we are meeting the needs and wants of our website users, and to develop our online services, we may collect aggregated information by using cookies or similar electronic tools.
We do not use this technology to access any personal information of a user in our records and a user cannot be personally identified from a cookie.
We are committed to constantly improving our procedures so that personal information is treated appropriately. If you feel that we have failed to deal with your personal information in accordance with this policy or in accordance with the Australian Privacy Principles, please contact us, using the details listed below, so we have an opportunity to resolve the issue to your satisfaction.
We will log your complaint and our privacy officer will:
Disclosure to Overseas Recipients
We are likely to disclose personal information to recipients located in New Zealand, only for the purpose of MyPass business partners who conduct their operations in New Zealand.
If you require more detailed information about our information handling practices or if you have any concerns about our handling of your personal information, please let us know by contacting us at:
MyPass Australia Pty Ltd.
We will endeavour to respond to your concerns as quickly as possible.